Shipping Policy

Each wig is carefully prepared and, where applicable, customized specifically for your order. Please review the timelines below before placing your order.

Order Processing

Our wigs are custom-made and are not available for immediate dispatch unless specifically listed as ready to ship.

Made-to-order wigs may require construction, customization, colouring, styling, or a combination of these services before they are ready to ship.

Please allow 10–15 business days for custom wig orders to be completed.

Ready-to-ship wigs are typically dispatched within 1–3 business days

Processing time is separate from shipping time.

Processing begins once your order and payment have been successfully confirmed.

During launches, promotions, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, you will be contacted.

Shipping Within Canada

All wig orders are shipped using a tracked shipping service.

Once your order has been completed and dispatched, estimated delivery is approximately 2–7 business days, depending on your location and the shipping service selected.

Shipping charges will be displayed at checkout.

Once your order has shipped, you will receive a confirmation email with your tracking information.

United States & International Shipping

We ship to selected international destinations.

Shipping times vary depending on the destination and shipping method selected.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

Customs processing may also cause delays that are outside of our control.

Tracking

All wig orders are shipped with tracking.

Once your package has been handed over to the carrier, tracking information will be sent to the email address provided at checkout.

Please ensure your contact information is entered correctly when placing your order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping details carefully before completing your order.

If you notice an error, contact us as soon as possible at radiantwigcollection@gmail.com.

We cannot guarantee that shipping information can be changed once an order has been dispatched.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Lost, Delayed or Stolen Packages

Once your order has been handed over to the shipping carrier, delays caused by the carrier, weather, customs, or other circumstances outside of our control may occur.

If your tracking shows an unusual delay, please contact us and we will assist you with contacting the carrier where possible.

If tracking confirms that an order has been successfully delivered, we are not responsible for packages that are lost or stolen after delivery.

Because wigs are high-value items, some orders may require a signature upon delivery.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging before opening it.

Contact us within 48 hours of delivery at radiantwigcollection @gmail.com with your order number and clear photos of the package and product so the issue can be reviewed.

Custom Wig Orders

Because our wigs are custom-made, please allow enough time when ordering for birthdays, weddings, vacations, or other important events.

Your estimated delivery timeline includes:

Processing time + shipping time.

We recommend placing time-sensitive orders well in advance.

We cannot guarantee delivery by a specific date unless this has been expressly confirmed in writing before your order is placed.

Contact Us

For questions regarding shipping or your order, please contact:

Email: Radiantwigcollection@gmail.com
Business Name: Radiant Wig Collection