Size Guide

Frequently Asked Questions

1. GENERAL POLICY

Due to the nature of our products and for hygiene reasons, all wigs, hair extensions, and hair-
related products are carefully inspected before shipment. Customers are encouraged to review

product descriptions, images, and specifications before placing an order.

2. ELIGIBILITY FOR RETURNS

We accept returns only under the following circumstances:
1. The customer receives an incorrect item.
2. The customer receives a damaged or defective item.
3. The item delivered is significantly different from the item ordered.
To be eligible for a return:
• The request must be submitted within 48 hours of receipt of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original packaging, tags, and accessories must be included.
• Proof of purchase and photographs of the item must be provided.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns or exchanges for:
• Wigs that have been worn, cut, styled, coloured, altered, or washed.
• Custom-made or personalised orders.
• Sale or clearance items unless defective.
• Products damaged through misuse or improper handling by the customer.

4. EXCHANGE POLICY

Eligible items may be exchanged where:
• An incorrect item was supplied.
• The item received is defective or damaged.
• The requested exchange item is available in stock.

Customers must notify us within 48 hours of delivery by contacting:
Email: radiantwigcollection@gmail.com or via our whatsapp line : +15879988747 or via
Instagram @radiantwig_collection

Once approved, exchange instructions will be provided.

5. REFUND POLICY

Approved refunds will be processed in the following circumstances:
• The ordered item is unavailable and cannot be supplied.
• The customer receives a defective or incorrect item and a replacement cannot be provided.
• A return has been approved and received by us in acceptable condition.
Refunds will be issued to the original payment method used for the purchase.
Approved refunds are typically processed within 5–10 business days after approval, although
processing times may vary depending on the payment provider or bank.
Shipping fees are generally non-refundable unless the return results from our error.

6. ORDER CANCELLATIONS

Orders may be cancelled before shipment. Once an order has been processed or dispatched,
cancellation may no longer be possible.

Customers wishing to cancel an order should contact us immediately at:

Email: sandrajonwigs@gmail.com or via our whatsapp line : +15879988747 or via
Instagram @radiantwig_collection

7. DISPUTES AND CHARGEBACKS

We encourage customers to contact us directly before initiating a payment dispute or
chargeback. We are committed to resolving concerns promptly and fairly.
Where a dispute is raised, we may request supporting documentation and will work in good
faith to reach a satisfactory resolution.

8. CONTACT INFORMATION

For all refund, return, exchange, or order-related inquiries, please contact:
RADIANT WIG COLLECTION
Email: radiantwigcollection@gmail.com
Website: www.radiantwigcollection.com
Whatsapp +15879988747

We aim to respond to all customer inquiries within 24 hours

Yes.

Our Wigs proudly ships worldwide. Whether you’re in Canada, the United Kingdom, the United States, Europe, Australia, or elsewhere, we’ll deliver your luxury wig safely to your doorstep.

Our Wigs are carefully handcrafted and shipped directly from our production studio in Alberta, Canada. Every wig is designed, constructed, customized, and quality-checked by our experienced team before it is dispatched.

We specialize in premium human hair wigs, including:

HD Lace Wigs
Glueless Wigs
Curly Wigs
Straight Wigs
Wavy Wigs
Custom-Made Wigs

Our collections are designed for women who appreciate natural-looking, high-quality hair.

Yes.

We offer beautifully constructed glueless wigs for women who want convenience without compromising on style or quality.

They’re ideal for everyday wear and can be worn with little to no adhesive.

HD lace is an ultra-thin, high-quality lace that blends seamlessly with many skin tones, creating a realistic hairline and scalp appearance.

Our HD lace wigs are designed to provide an undetectable finish when properly installed.

Yes. Our wigs are professionally prepared with bleached knots to create a more natural scalp appearance. This helps achieve a realistic, seamless look straight out of the box.

To measure your head for the perfect wig fit, take three key measurements:

1. Head Circumference — Measure around the fullest part of your head, starting at your forehead and going around to the back.

2. Front to Nape — Measure from your front hairline straight down to the nape of your neck at the back.

3. Ear to Ear — Measure across your forehead from the top of one ear to the top of the other ear.

Once you have these three measurements, compare them to our sizing chart to find your ideal wig size. Accurate measurements ensure the best comfort and fit.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our Wigs are made to order with the purpose of fulfilling the customer's pre-order requirements. When a product is purchased it will follow our standard time frame of 15 Business Days to allow our team create your wig for you.